Return Policy
Return Policy
At Muri, we want you to feel good about what you choose. Please review our return policy carefully below.
Return Windows
- 0–14 days after delivery: You are eligible for a full refund. Submit your return request by emailing us within 14 days of receiving your order.
- 14–30 days after delivery: You are eligible for store credit. Submit your return request by emailing us within 30 days of receiving your order.
- After 30 days: We are unable to accept returns.
How the Return Process Works
- Email us at shopmuriclothing@gmail.com with your order number and the item you wish to return.
- Once your request is approved, you must ship the item back within 5 days of receiving approval.
- You must provide a tracking number once the item has been shipped — this is how we confirm the return was sent on time.
- Upon receiving and inspecting the item, we will issue either a full refund or store credit depending on when your request was submitted.
Conditions for Return
- Items must be unused, unworn, unwashed, and with all original tags attached.
- We reserve the right to refuse returns if items are returned in unsatisfactory condition — stained, have odors, or appear used or washed.
Important Notes
- Return shipping costs are the responsibility of the customer.
- Store credit never expires and can be used on any future purchase at Shop Muri.
- We are not responsible for return packages lost in transit — we recommend using a tracked shipping method.
Thank you for supporting mindful, small-batch fashion with Muri.